Shipping & Returns

Last Updated: 10 July 2025 | 18:27:48 IST

At SAUCA DESIGNS LLP, we strive to ensure your shopping experience is smooth and satisfying. Please read our Shipping & Return Policy carefully before placing an order.

1. Order Cancellation

  • Cancellation requests must be made immediately after placing the order.

  • We may not accept cancellations if the order has already been processed or shipped.

2. Damaged or Defective Products

  • If you receive a damaged or defective item, please contact our Customer Service team within 7 days of delivery.

  • Upon verification by the merchant, we will determine eligibility for a return, replacement, or refund.

3. Product Not as Described

  • If the product differs significantly from the description, notify our Customer Service team within 7 days of receipt.

  • After evaluating your complaint, we will take an appropriate decision (refund/replacement).

4. Refund Policy

  • Refunds, once approved, will be processed within 3–5 business days.

  • Refunds will be credited to the original payment method used during purchase.

5. Shipping Time & Charges

  • Shipping timelines and fees will be displayed during checkout.

  • Delays may occur due to unforeseen circumstances or force majeure events.

6. Customer Support

For any shipping or return-related queries, contact our support team via the details provided on our website.

Customer helpline Email: contact@thesauca.in